Frequently Asked Questions

Can I use taxi scrip for all of my transportation needs?

No. Taxi Scrip can only be used for taxi fares with select taxi companies.

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Do all taxi companies accept taxi scrip?

No. Only qualified companies (see above) may accept taxi scrip, be sure to always ask when calling to request cab service. At the end of the taxi trip, the driver will accept payment for the meter fare using taxi scrip instead of money. Taxi scrip does not need to be used the same month it is purchased.

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Does my Taxi Scrip expire?

Taxi Scrip will not expire. If your scrip states that it will expire December 31, 2008, please disregard the statement and continue using scrip as normal. You can continue using your purchased 2008 scrip; please do not exchange your scrip. Contact Fresno COG at 559-233-4148 if you have any questions or concerns. All participating approved taxi scrip vendors and taxi companies have been notified of this change.

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Do I need to show my User ID card every time I pay with taxi scrip?

Yes. You will be issued a personal User ID card when you are enrolled and approved for the Taxi Scrip Program. You must show this User ID card to the taxi driver every time you request a taxi service from one of the approved taxi companies.

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I am a resident of Kings County, can I purchase Scrip?

No. Measure C's Taxi Scrip Program is available only to Fresno County residents. Please contact your respective city offices regarding taxi subsidy programs that may be available within your area.

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I am a Fresno County resident, but I want to travel to Merced, can I use scrip for this trip?

Yes. However, the amount of Scrip you are allowed to purchase may only cover part of the total cost of your trip. Please consult taxi fares with the taxi company before scheduling a service. (Taxi Cabs may not be able to pick you up outside of their service area, please inquire before scheduling).

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Is the taxicab driver obligated to make change when I pay with scrip?

YES. Just as when you pay for a taxi trip with cash, you are entitled to change should any be due to you.

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May I tip the driver with taxi scrip?

No! While tipping is customary when using taxi services, you may not tip your taxi driver using taxi scrip. You should carry cash if you wish to tip your driver. Do not let a driver pressure you to tip with taxi scrip. When you feel that the service provided by the driver has been good, you may tip the driver with cash only.

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How will I know how much to pay the taxi driver?

Every taxi vehicle has a meter that will display the fare for your trip. You are responsible for paying the entire fare amount displayed on the meter.

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Can I give or sell my Taxi Scrip to someone else if I do not use it?

No. Taxi Scrip is only to be used by the eligible person who is enrolled in the program and has been assigned a User ID Number. Taxi drivers are allowed to request identification to verify eligibility. Taxi Scrip is non-negotiable, non-transferable, and non-replaceable.

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Am I required to hand over my scrip booklets to the taxicab driver so that they may remove the coupons?

ABSOLUTELY NOT! Scrip is considered the same as cash while you are riding in a taxicab, please treat it as such. If you are uncomfortable with allowing the driver to remove scrip from your book, keep the scrip within your possession.

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If I lose the taxi scrip, can I be reimbursed?

No. Participating agencies are not responsible for lost, stolen, or destroyed scrip. Scrip is nonnegotiable, non-transferable, and non-refundable.

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How can I get more information?

For more information on this program, call the Council of Fresno County Governments at 559-233-4148, during regular business hours. You may also send an email to Melissa Garza at mgarza@fresnocog.org.

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