Frequently Asked Questions
- Can I use Senior Scrip for all of my transportation needs?
- Do all taxi companies accept Senior Scrip?
- Does my Senior Scrip expire?
- Do I need to show my User ID card every timeI pay with Senior Scrip?
- I am a resident of Kings County, can I purcahse Scrip?
- I am a Fresno County resident, but I want to travel to Merced, can I use Scrip for this trip?
- Is the taxicab driver obligated to make change when I pay with Scrip?
- May I tip the driver with Senior Scrip?
- How will I know how much to pay the taxi driver?
- Can I give or sell my Senior Scrip to someone else if I do not use it?
- Am I required to hand over my Scrip booklets to the taxicab driver so that they may remove the coupons?
- If I lose the Senior Scrip, can I be reimbursed?
- How can I get more information?
Can I use Senior Scrip for all of my transportation needs?
No. Senior Scrip can only be used for taxi fares with select taxi companies.
Do all taxi companies accept Senior Scrip?
No. Only qualified companies (see above) may accept Senior Scrip, be sure to always ask when calling to request cab service. At the end of the taxi trip, the driver will accept payment for the meter fare using Senior Scrip instead of money. Senior Scrip does not need to be used the same month it is purchased.
Does my Senior Scrip expire?
Senior Scrip will not expire. If your scrip states that it will expire December 31, 2008, please disregard the statement and continue using scrip as normal. You can continue using your purchased 2008 scrip; please do not exchange your scrip. Contact Fresno COG at 559-233-4148 if you have any questions or concerns. All participating approved Senior Scrip vendors and taxi companies have been notified of this change.
Do I need to show my User ID card every time I pay with Senior Scrip?
Yes. You will be issued a personal User ID card when you are enrolled and approved for the Senior Scrip Program. You must show this User ID card to the taxi driver every time you request a taxi service from one of the approved taxi companies.
I am a resident of Kings County, can I purchase Scrip?
No. Measure C's Senior Scrip Program is available only to Fresno County residents. Please contact your respective city offices regarding taxi subsidy programs that may be available within your area.
I am a Fresno County resident, but I want to travel to Merced, can I use scrip for this trip?
Yes. However, the amount of Scrip you are allowed to purchase may only cover part of the total cost of your trip. Please consult taxi fares with the taxi company before scheduling a service. (Taxi Cabs may not be able to pick you up outside of their service area, please inquire before scheduling).
Is the taxicab driver obligated to make change when I pay with scrip?
YES. Just as when you pay for a taxi trip with cash, you are entitled to change should any be due to you.
May I tip the driver with Senior Scrip?
No! While tipping is customary when using taxi services, you may not tip your taxi driver using Senior Scrip. You should carry cash if you wish to tip your driver. Do not let a driver pressure you to tip with Senior Scrip. When you feel that the service provided by the driver has been good, you may tip the driver with cash only.
How will I know how much to pay the taxi driver?
Every taxi vehicle has a meter that will display the fare for your trip. You are responsible for paying the entire fare amount displayed on the meter.
Can I give or sell my Senior Scrip to someone else if I do not use it?
No. Senior Scrip is only to be used by the eligible person who is enrolled in the program and has been assigned a User ID Number. Senior drivers are allowed to request identification to verify eligibility. Senior Scrip is non-negotiable, non-transferable, and non-replaceable.
Am I required to hand over my scrip booklets to the taxicab driver so that they may remove the coupons?
ABSOLUTELY NOT! Scrip is considered the same as cash while you are riding in a taxicab, please treat it as such. If you are uncomfortable with allowing the driver to remove scrip from your book, keep the scrip within your possession.
If I lose the Senior Scrip, can I be reimbursed?
No. Participating agencies are not responsible for lost, stolen, or destroyed scrip. Scrip is nonnegotiable, non-transferable, and non-refundable.
How can I get more information?
For more information on this program, call the Council of Fresno County Governments at 559-233-4148, during regular business hours. You may also send an email to Melissa Garza at [email protected].